August 2008 Issue

By Jonathan Follett

Published: August 18, 2008

The common wisdom is that we now live in the age of information; the freedom and access we have to data is unprecedented in history; and the efficiency and convenience of online commerce, research, and communication has already transformed our lives for the better. While this is true, of course, our excitement should be tempered by these realizations:

  • We’re only just beginning to discover what possibilities the information age may bring.
  • We’re at the very beginning of a major transformation in the way we work, play, and live.

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By Steve Baty

Published: August 18, 2008

The number one enemy of any strategy is poor execution. All across the business landscape, the ability of an organization to execute its strategy is one of the most critical elements of success. And for an effective UX strategy, the broad range of elements requiring alignment and implementation make its successful execution all the more difficult. Read moreRead More>

By Colleen Jones

Published: August 4, 2008

User interface designers have more interactive options than ever for presenting content. So, we can make meaningful strides toward offering users the right content in the right place, at the right time, in the right amount. However, these rich options for interactively presenting content also come with a challenge.

Remember, years ago, when the new world of desktop publishing features opened up to us? People often succumbed to the temptation to use all of those features in one document, resulting in indulgences such as five clashing fonts on a single page. Such excessive formatting made the content harder to read, less usable, and potentially, less credible. Likewise, today, we need to think carefully about when and how we present content. This column offers my thoughts on some winning considerations for interactively presenting content—from both usability and persuasion perspectives. Read moreRead More>

By Afshan Kirmani

Published: August 4, 2008

With companies moving business online, the Internet has become a source of profit for them. We all know how this works. You establish an online presence, sell your brand well—and you make money. Let’s rewind. We are selling our brands online, but doing it well is the challenge. To do it well, keep the following in mind:

  • Customer research is an important factor in generating business revenues, so it must be done right—that is, at the right place and at the right time.
  • The online medium should not be the only way of gathering customer information.
  • Recognizing emerging trends—behavioral, demographic and emotional—helps companies move forward strategically.

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