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Ben Werner

Usability Engineer, at RightNow Technologies

As part of the Usability Engineering group, Ben is responsible for conducting user research, providing human factors guidance, and leading a transition to user-centered design at RightNow Technologies—a leading Customer Relationship Management (CRM) vendor handling over 1 billion customer interactions in 2007.  He holds an MS in Human-Computer Interaction and is a board-certified Associate Human Factors Professional.

Ben Werner’s Specialties: Human Factors | UX Strategy | User Research