Ron Gagnier has been a UX designer for 14 years. He earned a BSc. from Carleton University’s Human Oriented Technology lab and developed his design and research skills both as a consultant and as a team member within numerous technology firms, including Nortel, Macadamian, Halogen Software, and IBM. Over the years, Ron has worked in many roles, including usability specialist, interaction designer, user researcher, and information architect. He is a member of UPA and CapCHI, and involved in the Ottawa Usability Consortium. When he is not working on a challenging design problem, Ron is a guest lecturer at Algonquin College, where he teaches design and usability.