For nearly two decades, Carol has been helping clients understand their users’ experience. Client projects have run the gamut from software, to Web sites, Web applications, documentation, training, elearning, mobile devices, and interactive voice response systems (IVRs). As Director and Co-founder, in 1994, of the Usability Center and Director of graduate studies in Information Design and Communication at Southern Polytechnic near Atlanta, Carol lives comfortably and happily in the two worlds of academe and business. An award-winning author and speaker, Carol has published six books. Her newest book is Usability Testing Essentials: Ready, Set … Test! She has been an invited speaker at conferences around the world. Carol is a founding editorial board member of JUS (Journal of Usability Studies), an STC Fellow, a Rainey Award recipient for Excellence in Research, and a Gould Award recipient for Excellence in Teaching Technical Communication.
Connect with Carol on LinkedIn
Follow Carol on Twitter