Consulting
Practice Director of Interaction Design, at Quarry Integrated
Communications
Robert leads projects for clients who want to distinguish
themselves through products that are well designed, usable,
and deliver an outstanding customer experience. As Practice
Director of Interaction Design, he also works with teammates
to develop Quarry’s design methods. For instance, Robert introduced
the use of personas to Quarry and has
since then employed personas for projects in a variety of industries.
He has also helped develop methods for better aligning usability
with the goals and practices of marketing and branding. Some
of this expertise is captured in Robert’s invited chapter
about “Marketing Versus Design Personas,” in
The
Persona Lifecycle,
a book Morgan Kaufmann will publish in 2006. With over 14 years of experience designing software
and Web applications, Robert has worked throughout North America
and Europe, at companies with familiar names such as Sony and FedEx.
Specialties: Brand Strategy | Consulting | Interaction Design | UX Design | UX Strategy
Steve Baty
Principal Consultant, at Meld Consulting
Focusing on the business and technology side of the user experience equation, Steve has worked on corporate Web sites and Web applications since 1997. Working with user experience designers, information architects, and usability specialists, Steve integrates user and business imperatives into balanced user experience strategies for corporate, not-for-profit, and government clients. He holds Masters degrees in Electronic Commerce and Business Administration from Australia’s Macquarie University (MGSM), and a strong focus on defining and meeting business objectives carries through all his work. He also holds a Bachelor of Science in Applied Statistics, which provides a strong analytical foundation that he further developed through his studies of archaeology. Steve is a member of IxDA, IA Institute, and UPA and is a regular at the Sydney IA-Peers confabs.
Column on UXmatters: “User Dialogues—Creating exceptional user experiences through research”
Specialties: Consulting | UX Strategy | User Research
Peter Bogaards
Founder, at Bogieland
With almost 20 years of experience in information design, information architecture, and user-centered design, Peter is a recognized leader in the international information design community. Prior to founding BogieLand, he worked for the InfoDesign & Usability Group of Razorfish Europe and was information and user interface designer at Informaat. He was responsible for the design of intentional user experiences, including user interfaces, site architectures, navigation, and usability for clients such as eBay, Elsevier Science, IBM, Nissan, and Vodafone.
Specialties: Consulting | Information Architecture | Information Design | UX Design | User Research
Hilary Coolidge
While at Molecular, Hilary has worked on projects for companies in the financial services, consumer products, Web services, and consulting industries. She was responsible for planning and conducting a usability study for a mobile Web site, produced site maps and annotated wireframes for a Web site redesign for a top-10 consulting company, and created a new home page for a well-known job search company, including new branding and campaign messaging. Other companies she has worked with include Coca-Cola, Boost, BCG, IBM, Monster.com, and Houghton Mifflin. Hilary enjoys bringing her business knowledge and experience to the experience design field.
Specialties: Consulting | UX Design | Usability
Meghashri Dalvi
Meghashri Dalvi has combined her love of writing with an engineering and management background to create a successful career in technical communication. She currently works as a consulting technical communicator in India and is pursuing doctoral research in management.
Specialties: Consulting | Information Design
Garett Dworman
Tec-Ed specializes in knowledge-management analysis and design. Garett has over ten years of experience in product and user interface design for firms ranging from established financial institutions to high-tech startups. Garett has published extensively on how people and organizations disseminate, access, and consume information. He holds a Ph.D. in Decision Sciences from The Wharton School of the University of Pennsylvania.
Specialties: Consulting | Information Architecture | Interaction Design | UX Design
Jonathan Follett
Founding Partner and Creative Director, at Hot Knife Design
At Hot Knife, Jon designs Web sites and applications for a variety of private- and public-sector clients, approaching each project with a strong focus on the use of language and clear communication of the client’s message. He has a passion for typography, its history, and its proper use in design. While Jon’s first design job was for Saul Bellow’s literary magazine, “News from the Republic of Letters,” he has also worked for various Web and multimedia firms in Boston. He was, most recently, lead designer for the Massachusetts Pension Plans Regulatory Agency. Jon co-authored two humorous non-fiction books, “Gray Highway: An American UFO Journey” and “Suburbageddon.” In another life, he plays jazz piano. Jon is a member of the American Institute of Graphic Arts (AIGA), the Interaction Design Association (IxDA), and the Usability Professionals Association (UPA), Boston Chapter.
Column on UXmatters: “Beautiful Information—Discovering patterns in knowledge spaces”
Specialties: Brand Strategy | Consulting | Information Design | User Interface Design | Visual Design
Jessyca Frederick
Principal, at Monarch Productions
Currently Senior User Experience Designer at comparison-shopping giant Shopzilla, Jessyca is also Principal of the all-things-Web consulting firm, Monarch Productions, which she founded in 2001. Always looking for new ways to stay involved in the UX community, Jessyca is a member of UPA, CHI, and STC and is the UXnet Local Ambassador for Los Angeles. She has recently published articles with STC. Jessyca has a Bachelor’s degree in Fine Arts from the University of California at San Diego and also completed a minor course of study in Mathematics.
Specialties: Brand Strategy | Consulting | UX Design
Pabini Gabriel-Petit
Principal User Experience Architect, at Spirit Softworks LLC
At scanR, Pabini is leading user experience strategy and design for Web and mobile applications that let users scan digital photos of whiteboards and documents. Founder of Spirit Softworks, a Silicon Valley user experience strategy and design consultancy, Pabini has over 15 years of experience designing digital products. She is highly skilled in interaction design, information architecture, and visual interface design and has designed innovative desktop and Web applications in product domains that encompass authoring, hypertext, collaboration, and networking and communications. Past clients include Google, Cisco Systems, Tellme Networks, WebEx Communications, Chemdex, Whistle Communications, Kaleida Labs, Apple Computer, and Ashton-Tate. Formerly User Experience Manager at WebEx, Pabini designed Web applications for online meetings, training sessions, seminars, and remote collaboration, including the award-winning Meeting Center and Training Center. Pabini is an Emeritus Member of the Board of Directors of the Interaction Design Association (IxDA) and IxDA Local Coordinator for Silicon Valley, Co-Chair of BayDUX, UXnet Local Ambassador for Silicon Valley, BayCHI IxD BOF (Birds of a Feather) Leader, and a former Interactions Editorial Board Member.
Specialties: Consulting | Interaction Design | UX Design | UX Management | UX Strategy | Visual Design
Bob Goodman
Principal, at BobGoodman.Net, Inc.
Bob Goodman is a Boston-based UX professional whose consulting business offers a unique integrated model of consulting and creative services, including interaction design, information architecture, usability consulting, copywriting, brand building, and business strategy. Before launching his own business, Bob served as creative director at several leading interactive agencies in New England. As a usability consultant, Bob has run hundreds of usability labs. From these intense and sustained interactions with real-world users, he has extracted a unique set of principles and practices surrounding the user experience. At the core is his understanding of the ways in which a successful user experience flows from and undergirds smart business strategy and lasting brand value. Bob is a member of the UPA, IAI, and SIGCHI, and serves as Boston’s Local Ambassador for UXnet. He is a frequent awards show judge and speaker on UX, design, usability, and IA.
Bob writes about technology and culture on his blog, UXculture.
Specialties: Brand Strategy | Consulting | Information Architecture | UX Design | Usability
Joel Grossman
Founder and Managing Principal, at Pivotal Click
Joel Grossman is the Founder and Managing Principal of Pivotal Click, a user experience research, design, and innovation firm that focuses on helping clients identify the moments of truth for their digital products and services. Prior to forming Pivotal Click, Joel built the Interactive Branding practice for LAGA, a nationally recognized brand design agency. He has held senior UX management positions with Playboy Enterprises and Encyclopedia Britannica. He also led product development for Edventions, a start-up that Edison Schools since acquired. Joel began his career as an independent technology consultant, working on application development and networking projects in the US and Japan. Joel has a master’s degree in political economy from the University of Minnesota and serves as Chicago’s Local Ambassador for UXnet.
Specialties: Brand Strategy | Consulting | Information Architecture | UX Design | UX Strategy
Michael Hawley
As director of Mad*Pow’s user experience department, Mike brings deep expertise in user experience research, usability, and design to Mad*Pow clients, providing tremendous customer value. Prior to joining Mad*Pow, Mike served as Usability Project Manager for Staples, Inc., in Framingham, Massachusetts. He led their design projects for customer-facing materials, including e-commerce and Web sites, marketing communications, and print materials. Previously, Mike worked at the Bentley College Design and Usability Center as a Usability Research Consultant. He was responsible for planning, executing, and analyzing the user experience for corporate clients. At Avitage, he served as the lead designer and developer for an online Webcast application. Mike received an M.S. in Human Factors in Information Design from Bentley College McCallum Graduate School of Business in Waltham, Massachusetts, and has more than 13 years of usability experience.
Column on UXmatters: “Research That Works—Innovative approaches to research that informs design”
Specialties: Consulting | UX Design | UX Management | Usability | User Research
Joshua Kaufman
At Tiny Pictures, Joshua is creating user-centered designs for Radar, a social media service that lets people engage in visual conversations using camera phone pictures and videos. He has over 7 years of experience working as an interaction designer and user experience consultant, in both the United States and Europe. He earned an M.S. in Human Computer Interaction from University College London, University of London. Joshua is an active member of the user experience design community, is a member of IxDA and BayCHI, and was previously the London Local Ambassador for UXnet and a columnist for Digital Web Magazine.
Read Joshua’s writings about design, technology, and products on his blog unraveled.
Specialties: Consulting | Interaction Design | UX Design
Patrick Kennedy
User Experience Architect, at Step Two Designs
Patrick has over 10 years of experience in the digital media and Web industries, and his expertise covers many areas, including information architecture, ethnographic and design research techniques, and best practice Web design and development. Over the years, Patrick has advised a wide range of clients, across private and public sectors, both in Australia and the United Kingdom. Patrick is a member of the Sydney chapter of the Usability Professionals’ Association (UPA), the Computer-Human Interaction Special Interest Group of Australia (CHISIG), the Web Standards Group (WSG), the Australian Interactive Media Industry Association (AIMIA), the Web Industry Professionals Association (WIPA), and the Information Architecture Institute (IAI), as well as several smaller special interest groups. Patrick holds a degree in Computer Systems Engineering from the University of Technology, Sydney.
Read more of Patrick’s thoughts on UX on his blog Pat’s Point of View.
Specialties: Consulting | Information Architecture | UX Strategy | Usability | User Research
Dirk Knemeyer
Founding Principal,
at Involution Studios LLC
Dirk is a catalyst for developing new ideas and inspiring people and groups to create meaningful change. His contributions to the business and design communities are myriad. He has participated on seven different Boards of Directors for companies, industry organizations, and design publications. He has been a keynote speaker and given presentations all around the world and has published over 100 articles on business and design topics. At Involution Studios, a digital product design firm in Silicon Valley, Dirk is responsible for the business success of the company. His diverse professional background includes time as a management consultant, advertising executive, and design director. Dirk is currently a member of the Board of Directors of the International Institute for Information Design (IIID), the Board of Directors of the American Institute of Graphic Arts (AIGA) Center for Brand Experience, and the Executive Council of the User Experience Network (UXnet).
Read Dirk’s blog at www.knemeyer.com.
Column on UXmatters: “Imagine—A space for seeing the world in a different way”
Specialties: Brand Strategy | Consulting | Information Design | UX Strategy
David Kozatch
Principal, at DIG
David Kozatch brings over 20 years experience in marketing research and customer user experience to his work as an interviewer and strategic consultant. As principal of DIG, which he founded in 1989, he has conducted literally thousands of focus groups and in-depth interviews in the areas of financial/business services, software, hardware, Web/interactive services, and telecommunications. Since 1996, David has been a leading thinker in helping companies gain a deeper understanding of the ways people use the Web and mobile communications. His company’s user experience research was integral to successful launches on the Web for Google, HBO, Verizon, and Absolut Vodka. And, more recently, his work for clients like Register.com, FedEx, and Cablevision has helped these companies build better brands online.
Specialties: Brand Strategy | Consulting | UX Strategy | Usability | User Research
Joe Lamantia
A veteran architect, consultant, and designer, Joe Lamantia has been an active member and leader in the UX community since 1996. Joe has crafted innovative, successful user experience strategies and solutions for clients ranging from Fortune 100 enterprises to local non-profit organizations, digital product companies, and social media startups, in a wide variety of industries. Joe is the creator of EZSort, the leading, freely available tool for card sorting, as well as the Building Blocks for Portals design framework. He is also a frequent writer and speaker on topics including future directions in user experience; the intersection of business, culture, and design; and systems thinking. Joe is currently based in New York, working as a UX strategy consultant for the enterprise architecture group of a global IT services firm.
Joe blogs regularly at JoeLamantia.com.
Specialties: Consulting | Information Architecture | UX Design | UX Strategy | User Research
Laurie Lamar
Information Architect and Interaction
Designer, at Lamar Online Design
Laurie Lamar is a consulting information architect and interaction designer in Boulder, Colorado, USA. Her clients range from Fortune 100 companies to nonprofits, government agencies, and startups. Projects include large marketing and support-oriented Web sites, intranet portals, search engines, custom content-management user interfaces, and complex Web applications. Laurie serves with Karyn Young as a UXnet Local Ambassador for the Denver area. She is also chair of the Rocky Mountain CHI chapter. Laurie’s interests include languages, world travel, and the interstices between disciplines.
Specialties: Consulting | Information Architecture | Interaction Design | Usability
Luca Mascaro
Owner and Lead User Experience Architect, at SketchIn
Luca has more than 10 years of experience in information design, user interface design, interaction design, and accessibility for Web sites and Web applications. He is founder of SketchIn—a user experience design and strategy consultancy located in Lugano, Switzerland—and co-founder and UX manager at Phiware Engineering—a Swiss firm specializing in enterprise applications. Luca’s work focuses on agile UX design, applying user-centered design principles to projects for clients such as Generali Assurance, Swiss-Italian Television, the Swiss Post, and Italy’s Innovation Department. Luca is president of IOSHI (International Organization for Standards in Human/Computer Interfaces)—an association that promotes standards in Human/Computer interfaces—is a member of many international organizations—such as IWA/HWG (International Webmasters Association/HTML Writers Guild) and UPA (Usability Professionals’ Association)—and participates in the W3C HTML, Web Content Accessibility, and Web Application working groups as well as that for ISO software ergonomics.
Read Luca’s blog, in Italian, at www.lucamascaro.info.
Specialties: Brand Strategy | Consulting | Information Design | Interaction Design | UX Design | User Interface Design
Sam Ng
Founder and Director, at Optimal Usability and OptimalSort
As a co-founder and Director of the consultancy Optimal Usability and a passionate generalist, Sam has been involved with over 100 usability and design projects with clients in such diverse domains as government, ecommerce, education, finance, telecommunications, and not-for-profits. With a desire to practice what he preaches, Sam recently led a small team to design and develop the online card sorting tool, OptimalSort. Built on a modest budget and with limited resources, OptimalSort is now being used by hundreds of leading companies and Web professionals worldwide.
Specialties: Consulting | Information Architecture | Interaction Design | UX Strategy | Usability
George Olsen
Principal, Interaction by Design, LLC
George has more than 10 years of experience doing award-winning design work for a variety of companies—from dotcom startups to Hollywood studios such as Disney to Fortune 500 companies, including Nestle Transamerica and The Capital Group, and to Internet giants such as Yahoo!, where he was the interaction designer for Yahoo! Search. For the past two years, George has headed his own user experience consultancy. He has also taught at UCLA Extension, spoken at numerous conferences, and written articles about user experience design. Back when George had a hands-on role in crafting Web sites, he co-founded The Web Standards Project, a grassroots coalition of Web developers who sought to ensure browser-makers fully supported HTML, CSS, and other Web standards that help make the Web accessible to all. He was also a co-founder of both Boxes and Arrows, a peer-written online journal about user experience issues, and UXnet, a group seeking to make connections between people, resources, and UX organizations. Recently, DevSource™ featured George in its series of video interviews with experts in the field of software and Web development, “Great Minds in Development.”
Specialties: Consulting | Interaction Design | UX Design
Matteo Penzo
Director of Design and Development, Research Center, at Consultechnology
At Consultechnology, an ITC company with offices in Milan and Lamezia Terme, Italy, Matteo’s research projects focus on natural interactions between people and computers, automotive applications, and universal design—specifically for the elderly and the disabled. Matteo began his career in information technology working for Anixter International at their Milan and London offices, managing their intranet design and programming team. Then he worked as a project manager for a leading Italian Web agency in Milan, where he managed Internet projects for international Fortune 500 companies. Matteo is a sought after speaker at national and international seminars—including CHI2005, Macromedia, and VNU to mention just a few—and is a professor for the Interaction Design course in the Masters program in Humanistic Computer Studies at Bicocca University, Milan. He has written numerous articles on the subjects of natural interfaces, user experience, and technological innovation. He is also the UXnet Local Ambassador for Milan.
Matteo is the founder and publisher of an online magazine
about user experience for Macromedia® Flash® called
Flashability.
Specialties: Consulting | Interaction Design | UX Strategy | Usability
Whitney Quesenbery
Principal Consultant, at Whitney Interactive Design, LLC
Whitney is a user interface designer and usability specialist with a passion for clear communication. As the principal consultant for Whitney Interactive Design, she works with companies around the world to develop usable Web sites and applications. Formerly a principal at Cognetics Corporation, she was the design leader for many design and usability projects. Her project credits include work with companies such as Novartis, Deloitte Consulting, Lucent, McGraw-Hill, Siemens, Hewlett-Packard, and Dow Jones. While at Cognetics, she was one of the developers of LUCID (Logical User-Centered Interaction Design), which promotes the importance of a user-centered approach and usability in design. Whitney is a frequent presenter at industry conferences, including UPA, ACM SIGCHI, STC, tekom, and the IA Summit Winwriters. She is the President of UPA (Usability Professionals’ Association), Past-Manager and Web Manager for the STC Usability SIG, and a member of the Executive Committee for UXnet. Whitney is also the Director of the UPA Voting and Usability Project and is on the US Elections Assistance Commission’s guidelines development committee, where she works to ensure the usability of voting systems.
Column on UXmatters: “Universal Usability—Putting people at the center of design”
Specialties: Consulting | Usability | User Interface Design
Louis Rosenfeld
Information Architect, at
Louis Rosenfeld LLC
Lou is an independent consultant and entrepreneur, whose latest startup, Rosenfeld Media, will publish books for UX professionals. He holds a Masters in Information and Library Studies and was instrumental in establishing the field of information architecture. At Argus Associates, a stellar IA consulting firm Lou co-founded in 1991, he was president and lead information architect on projects for such clients as AT&T, Borders Books & Music, Chrysler Corporation, Dow Chemical, and SIGGRAPH. With Peter Morville, Lou co-authored the best-selling book, Information Architecture for the World Wide Web, which has become a standard text for many graduate-level classes. In 1993, he founded the Argus Clearinghouse, a popular Internet research service. Lou is a popular speaker and writer who has presented at CHI, COMDEX, Intranets, and various Web design conferences, done speaking tours, and contributed columns to CIO, Internet World, and Web Review magazines. Lou is co-founder and past board member of the Information Architecture Institute (IAI). He played a leading role in organizing and programming the first three IA conferences—the 2000 and 2001 ASIS&T Summits and ACIA 2000—and still serves on the Summit’s program committee. Lou is a co-founder of UXnet and leads its Local Ambassadors and has served on the advisory boards for Content Management Professionals, AIGA ED, and IxDA.
Read Lou’s Bloug.
Specialties: Consulting | Information Architecture | UX Strategy
Dan Saffer
Interaction Designer, at Adaptive Path
Currently at Adaptive Path, Dan previously worked at such companies as Organic and Datek and has a Masters in Design, in Interaction Design, from Carnegie Mellon University. He has worked with a wide variety of clients, from startups to Fortune 100s, designing Web sites, applications, and devices. Dan is on the Board of Directors of the Interaction Design Association (IxDA). He is also a member of AIGA and IDSA.
Specialties: Consulting | Interaction Design
Maura Schreier-Fleming
President of Best@Selling
As President of Best@Selling, a sales training and consulting organization in Dallas, Texas, Maura Schreier-Fleming works with business and sales professionals on real-world skills and strategies, so they can sell more and be more successful in business. Her clients include MBNA, Fannie Mae, and Fujitsu. She is the author of the book Real-World Selling for Out-of-this-World Results and writes the column Selling Strategies for the Insurance Record.
Subscribe to Maura’s free monthly
Selling Newsletter.
Specialties: Brand Strategy | Consulting
Kevin Silver
User Experience Designer, at Clearwired
Kevin is an empathetic champion of users and a strong proponent of user-centered design. He strives to design digital products that are simple, elegant, and easy to use. Involved in desktop application design and development since 1995, he started tinkering with HTML in the late 90s—just in time for the flurry of growth on the Web before the big .com bust. Kevin has worked on a diverse range of projects, including designing applications for Indian Health Services (a federal agency), Envision Utility Software, University of New Mexico, Anchor Computer, the United States Air Force, and Web sites for Norwegian Cruise Lines, Dr. Martens, Buck Knives, Museum of the African Diaspora, and Adobe, to name a few. One thing Kevin has learned through all of these engagements is that satisfying the needs and goals of users is central to a successful experience. He is a member of IXDA, IAI, and ASIS&T and has presented at the IA Summit.
Kevin blogs, infrequently, at www.kevintsilver.com and more frequently has something to say at The Loop.
Specialties: Consulting | Interaction Design | UX Design | User Interface Design | User Research
Janet M. Six
Principal of Lone Star Interaction Design
As Principal of Lone Star Interaction Design in Dallas, Texas, Dr. Janet M. Six helps companies design easier-to-use products within their financial, time, and technical constraints. For her research in information visualization, Janet was awarded the University of Texas at Dallas Jonsson School of Engineering Computer Science Dissertation of the Year Award. She was also awarded the prestigious IEEE Dallas Section 2003 Outstanding Young Engineer Award. Her work has appeared in the Journal of Graph Algorithms and Applications and the Kluwer International Series in Engineering and Computer Science. The proceedings of conferences on Graph Drawing, Information Visualization, and Algorithm Engineering and Experiments have also included the results of her research. Janet is the Managing Editor of UXmatters.
Specialties: Brand Strategy | Consulting | Interaction Design
Joe Sokohl
Joe has more than 15 years of experience in user experience-related fields. He has concentrated on crafting excellent user experiences, using information architecture, interaction design, writing, and user research. At Keane, Joe acts as an advocate for user experience consulting: information architecture, user research, interaction design, and usability evaluation, along with visual design and Web design. He manages the careers and education of 35, mostly offshore, information architects, visual designers, technical writers, and Web developers, mentoring them in skills competency, along with general business consulting practices. He also evangelizes best practices in UX among both internal and external clients. Previously, Joe held UX positions in Hamburg, Germany; Richmond, VA; Chicago, IL; and Durham, NC. Once upon a time, he’s also been a soldier, a cook, a radio DJ, a road manager, a teacher, and a reporter.
Read Joe’s blog, at facetime.blogspot.com.
Specialties: Consulting | Information Architecture | Interaction Design | UX Design | UX Management | User Research
Daniel Szuc
Principal Usability Consultant, at Apogee Usability Asia Ltd.
Daniel is based in Hong Kong and helps companies in Asia like PCCW, HSBC, CSL, China Light & Power, Sunday, Cathay Pacific, Marriott, ADB, and Yahoo! China make their products easier to use. He has also worked with Telstra Australia and IBM. Daniel has spoken on Usability in Hong Kong, China, Singapore, Malaysia, United States, and Australia, helping to develop new groups of interest in the region. He recently co-wrote and released the Usability Kit with Gerry Gaffney. Daniel is a founding member and President of the UPA China Hong Kong Branch, co-founder of the UPA China User Friendly conferences, and holds a BS in Information Management from Melbourne University Australia.
Specialties: Consulting | UX Strategy | Usability
Todd Warfel
Founding Partner, at Messagefirst
At Messagefirst, Todd focuses on research and design of consumer and b2b products. A recognized leader in the design research and usability fields, Todd speaks regularly at universities and industry conferences and contributes to industry publications. With over 14 years of industry experience and a background in English, cognitive psychology, and product design, he has worked on over a dozen industry-first products. Todd has done work with a variety of clients, including Albertsons, AT&T Wireless, Bankrate, Bank of America, Comcast, Cornell University, Dell, GSK, IntraLinks, Palm, Sallie Mae, Splenda, SBC, SUNY, and Tufts University.
Blog: toddwarfel.com
Specialties: Consulting | Interaction Design | Usability | User Research
Luke Wroblewski
Principal, at LukeW Interface Designs
Currently a Principal Designer on the Search team at Yahoo!, Luke is also Principal of LukeW Interface Designs, a user experience design consulting firm he founded in 1996. Luke has authored a book on Web interface design principles, Site-Seeing: A Visual Approach to Web Usability (Wiley & Sons, 2002) and many articles on interface design. Previously, Luke was a Lead User Interface Designer at eBay, where he led user experience strategies for eBay Europe and the eBay Platform. He also worked as a Senior Interface Designer at the National Center for Supercomputing Applications (NCSA), birthplace of the first popular graphical web browser, NCSA Mosaic, and taught interface design courses in the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign. Luke has presented his research on Web-based interface design at national and international conferences. He is on the Board of Directors of the Interaction Design Association (IxDA).
Read Luke’s Webzine/blog, Functioning Form.
Column on UXmatters: “Communication Design—Musings from the merger of medium & message”
Specialties: Consulting | User Interface Design | Visual Design
