Publications :: Courtesy of InfoDesign

Tectonics of UX: Drifts, shifts, and changes in the user experience landscape

Change is the only constant. "As UX continues to broaden in scope and appeal, I'd like to look at certain aspects of current UX design practice to identify some emerging themes indicating that a fundamental shift in the UX landscape may be occurring. By considering its diversity, its varying roles, and its growing relevance, my intent is to provoke conversation and reflection on current practice and speculate on some future disciplinary goals beyond the screen. In this article, I'll put forth a few dimensions of an expanded view of UX practice that ties directly to current themes in design education and explicit shifts in industry as UX continues to gain clarity and mainstream status." (Mark Baskinger ~ UX magazine)

It's not enough to change the light bulbs: A conversation with Brenda Laurel

Brenda presents a holistic view of technology, humans and the planet Earth. "I see us developing technologies and design practices that reduce cognitive distance for people who use them. I hope that we will continue to create alternatives to the trivial pursuits currently favored by the marketplace. (...) Technology is an extrusion of the human spirit." (Julia Moisand Egea ~ Adaptive Path)

The future of human-centered design

Copernicus and his heliocentrism are getting a lot of traction these days with outside-in thinking. "HCD has been a breakthrough for our industry - it's repositioned design as a tool to help transform product development by ensuring customer's needs are met and also by helping to uncover people's latent needs (those not surfaced by traditional focus groups for instance). We are taught to think about the world in three lenses as designers: desirability - what people want, feasibility - the capabilities of a firm, and viability - its financial health." (Nathan Waterhouse a.k.a. @natwaterhouse ~ Firm follows form)

Service design in the physical space and why it makes sense to design for a minority

Edge cases are a lot of fun. "Instead of using the default route and using bricks and mortar to solve a problem in the physical space, which is what architects are good at, this case shows that service designers offer an alternative approach. An approach that is focused on understanding the behavior of people in the space." (Marc Fonteijn ~ 31Volts)

In defense of floppy disks: The vocabulary of the interface

Librarians and their iconography. A perfect match. "But librarians are a naturally curious and skeptical people and one round of qualitative research would not satisfy them." (Lis Pardi a.k.a. @LisPardi ~ Boxes and Arrows)

Transforming our conversation of information architecture with structure

Language generates structure, said RSW. "Information architecture has been characterized as both an art and a science. Because there's more evidence of the former than the latter, the academic and research community is justified in hesitating to give the practice of information architecture more attention." (Nathaniel Davis a.k.a. @iatheory ~ ASIS&T Bulletin)

Tools for mobile UX design

Tools that shape us, mobile us. "There are several ways to approach the design of interactive systems and an ever larger number of specialized products to help UX professionals do their work. But I think there is a bit of a gap between some well-discussed practices that many of these new tools support and the way many UX professionals actually do their work." (Steven Hoober ~ UXmatters)

Measuring customer experience

Business pressure leads to CX quantification. What else can they see in CX? "Since customer experience is so important, shouldn't we all want to know how our digital products, services, and interactions compare to those of our competitors? Are they sparkling examples of interactive delight that rival those of the CX champions or more like the punch-in-the-face customers get when they deal with health-plan providers?" (Ben Werner ~ UXmatters)

Customer experience death by design

Design has still a long way to go in CX. "Helping your customers find what they need is a primary objective for ANY customer experience. In some cases, the customers you are serving are other employees or departments within your organization." (Jeannie Walters ~ 360Connect)

Design ROI: Measurable design

Design trying to gain legitimacy through business thinking. "The Design ROI project was a research project conducted between September 2011 and September 2012 with the aim of developing a model and a set of metrics for measuring the return on investments in design. The project was funded by Aalto University, the Finnish Funding Agency for Technology and Innovation (Tekes) and fifteen member agencies of the Finnish Design Business Association (FDBA)." (Antti Pitkänen)

InfoDesign by Peter J. Bogaards, Founder of BogieLand

Events :: Courtesy of eventful.com

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Calendar maintained by Mark Vanderbeeken. Read Mark's blog, Putting People First.