Publications :: Courtesy of InfoDesign
And all the other UX disciplines for the IoT as well.
“While the technological development around this area is indeed fascinating, it is from my perspective even more interesting to see where this will take interaction design over the next few years. From an interaction design perspective, it is always interesting to explore what this digital material can do for us in terms of enabling new user experiences and the development of new digital services.”
It’s the omni-channel design again.
“Designing for all screen sizes must consider the capacity of the human?device communication channel, which depends on users’ memory, device portability, and screen size.”
How curation can make a big difference.
“I’ve had quite a bit of interaction with venture capitalists there, and I must say I was quite disappointed, she said. I was amazed that they consider design an embellishment, something superfluous. Yes, I know that Steve Jobs is always cited as a master of design, and that he’s a symbol for Silicon Valley. But Jobs was only one guy, and his vision was his vision. You can?t imitate Jobs. And frankly, at this point, his approach is a bit old-fashioned. He was obsessed with beauty and purity above all else. For the strongest designs, you have to be willing to get a little dirty. I have no problem with beautiful objects, but the purpose of design isn?t to be beautiful ? it?s to communicate, to inform clearly and concisely. Again, it?s about respect, both for the object and the person who uses it.”
Design and designer as change agents, their best versions.
“Change in an organization is really hard. This is especially true when a company that was once on the forefront of innovation finds itself having lost that luster through its own growth and success. The last couple of years there has been a transformation happening at PayPal that is touching every part of the organization to make it innovative again. At the heart of this change is a new, close partnership between design and engineering. Can your organization be changed? From Bill’s experience at Yahoo!, Netflix, PayPal and consulting with numerous companies he believes there are some core principles you can employ to drive transformation that are all centered around the customer. The question Bill will explore is ‘How can design be the catalyst for that change?” While this talk will be inspirational, it will take an honest (and humorous) look at what has worked and what hasn?t worked so well in trying to scale change.”
Obsessed with customers, always good?
“Customer Experience is now accepted as a key driver for business growth, regardless of industry. This view is supported by research showing that customer experience leaders have significantly, consistently out-performed the S&P 500 in recent years ? but understanding the value of customer experience and transcending engrained organizational processes that hinder it are different matters. Digital strategy has unleashed new, creative ways to engage customers throughout every step of their journey; it’s now time to consider the strategic role community plays in harnessing the value of digital interactions to inform long-term customer relationship and loyalty goals.”
Typical case of a rhetorical question. ‘Look-and-feel’ as the layman’s definition of UX.
“Typography matters as much as geography. Businesses take a great deal of time to consider the implications and pitfalls of entering a new market, but they often leave major components of their UX to the arbitrary decisions of outside contractors. Everything matters in brand identity, especially the look-and-feel of the fonts that identify your company.”
A focus of service design on the service experience makes it the brother or sister of UX and CX in the Experience Design family.
“What happens when a service design project meets a hierarchical, divided company? You can design an amazing service, and yet at the end of the day, the organizations still has to deliver. A service design project that ignores organizational readiness is doomed to fail. How to move service projects forward in the face of such constraints? Service design usually means a change initiative. More than half of change initiatives fail to achieve their objectives. Most of these initiatives fail because they don?t adequately understand the organization?s culture and potential for resisting the change.”
So pleased with this information graphics from Paula and her team.
“Sharing Paul Otlet’s dream about Mundaneum – a kind of hypermedia system that allowed the management and sharing of all human knowledge in the 30′s. (…) Systems, principles and machines created by Otlet and La Fontaine to organize the huge documents and index cards in the RBU. The creation of a highly flexible language management system for databases: The Universal Decimal Classification (UCD), the first modern faceted classification system, in opposition of Melvil Dewey´s Decimal Classification.”
Documenting design decisions is a honorable piece of work.
“(…) a style guide is a living document of code, which details all the various elements and coded modules of your site or application. Beyond its use in consolidating the front-end code, it also documents the visual language, such as header styles and color palettes, used to create the site. This way, it’s a one-stop place for the entire team?from product owners and producers to designers and developers?to reference when discussing site changes and iterations. Several companies have even put their guides online; Starbucks is the most well known of the bunch, but others exist.”
Always a treat to read John Maeda speak about design, Design and De$ign. Even though it’s briefly in this interview.
“Technology has matured. We don?t buy things because they have better technology; we buy them because they?re better designed. People in technology generally don?t understand what design is. I think there?s an opportunity and responsibility for designers to play a larger role in economic development and leadership. I call it moving from lowercase design to capital D Design to dollar sign De$ign. It?s going to be important for design to take a larger role in the technology economy.”
Events :: Courtesy of eventful.com
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Calendar maintained by Mark Vanderbeeken. Read Mark's blog, Putting People First.