Service Design

• Conference Review: IA Summit 2011: Part III
  By Pabini Gabriel-Petit—March 2012

• Decision Architecture in the Wild: A Real-Life Example
  Decision Architecture—A column by Colleen Roller—September 2011

• Departments of Motor Vehicles: Their Evolving Role and Design Challenges
  Service Design—A column by Laura Keller—April 2013

• Gaining Control Over Chaos: Designing the Emergency Service Experience
  Service Design—A column by Laura Keller—February 2012

• Proceed to Checkout: Payments on the Mobile Web
  Mobility—A column by Shanshan Ma—September 2011

• Service Design + Lean UX + Disruptive Design = UX Strategy?
  By Mona Patel—May 2013

• Service Design: Chapter 6: Developing the Service Proposition
  By Andy Polaine | Lavrans Løvlie | Ben Reason—March 2013

• Service Transparency in Dining Experiences
  Service Design—A column by Laura Keller—August 2012

• The Human Body as the Object of Service: The Hospital Waiting Experience
  Service Design—A column by Laura Keller—May 2012

• The Service Design Global Conference and Redefining Service Design
  Service Design—A column by Laura Keller—January 2013

• This Is Service Design Thinking: Deconstructing a Textbook
  Service Design—A column by Laura Keller—September 2011

• Why UX Professionals Should Care About Service Design
  Service Design—A column by Laura Keller—March 2011