User Assistance
- Architecting User Assistance Topics for Reuse: Case Examples in DITA
User Assistance—A column by Mike Hughes—May 2009
- Designing Tables 101
User Assistance—A column by Mike Hughes—September 2009
- Dynamic Help in Web Forms
Communication Design—A column by Luke Wroblewski—May 2007
- Effective User Assistance Design: Ten Best Practices
By Meghashri Dalvi—February 2007
- Excel Hacks for Help Writers
User Assistance—A column by Mike Hughes—July 2008
- Fashionable Web Forms: Traps and Tips
By Jessica Kerr—November 2010
- Helping the Experts
By Meghashri Dalvi—June 2008
- Hockey Sticks and User Assistance: Writing in Times of Resource Constraints
User Assistance—A column by Mike Hughes—January 2008
- Instructional Text in the User Interface: Some Counterintuitive Implications of User Behaviors
User Assistance—A column by Mike Hughes—March 2007
- Making the Deal: Supporting Product Demos with User Assistance
User Assistance—A column by Mike Hughes—August 2010
- New Life for Product Documentation
Universal Usability—A column by Whitney Quesenbery—August 2006
- PDF Manuals: The Wrong Paradigm for an Online Experience
User Assistance—A column by Mike Hughes—November 2008
- Personas as User Assistance and Navigation Aids
User Assistance—A column by Mike Hughes—June 2010
- Placing Value on User Assistance
User Assistance—A column by Mike Hughes—March 2008
- Procedures: The Sacred Cow Blocking the Road
User Assistance—A column by Mike Hughes—November 2007
- Progressive User Adoption
User Assistance—A column by Mike Hughes—March 2009
- Searching Help: Don’t Even Go There
Search Matters—A column by Greg Nudelman—April 2009
- Straight Talk: Surviving Tough Times as a User Assistance Writer
User Assistance—A column by Mike Hughes—January 2009
- Technology Acceptance Process: A Release Model for User Assistance
User Assistance—A column by Mike Hughes—July 2009
- The Anatomy of a Help File: An Iterative Approach
User Assistance—A column by Mike Hughes—May 2007
- The Help Landscape: A Mile Wide and 30 Seconds Deep
User Assistance—A column by Mike Hughes—September 2007
- The Perpetual Super-Novice
Envision the Future—A column by Paul J. Sherman—December 2007
- Use Cases for User Assistance Writers
User Assistance—A column by Mike Hughes—September 2008
- User Assistance Walkthroughs: Helping Best Practices Emerge
User Assistance—A column by Mike Hughes—July 2007
- User Assistance in the Role of Domain Expert
By Mike Hughes—January 2007
- User Assistance: Writing for a High-Context Culture
User Assistance—A column by Mike Hughes—May 2008
- User-Generated Content: Embracing Social Networking to Deliver More Engaging Technical Documentation
By Malobika Khanra and Debarshi Gupta Biswas—April 2010
- Using Personas During Design and Documentation
By Niranjan Jahagirdar and Arun Joseph Martin—October 2010
