Annie Dean

As CEO and co-founder of RecastSuccess, Annie is working to diversify the technology industry by helping people make career transitions, supporting mentorship, and providing fractional leadership in Customer Success for early startups at software-as-a-service (SaaS) organizations. Before making a pivot into full-time entrepreneurship in 2022, she led Global Customer Learning Operations for LinkedIn, helped launch degrees for Coursera, and built the Customer Success and Operations functions at several early-stage startups. She is a mom, living in a small town in rural California near Yosemite. She teaches thousands of Customer Success professionals annually and speaks nationally about topics such as customer education, digital customer success, artificial intelligence (AI), customer operations, and developing diverse client-facing teams.