Hayley Mortin

As a Senior UX Researcher on the Platform Artificial Intelligence/Machine Language (AI/ML) team at ServiceNow, Hayley started her journey in AI working as a Data Annotator, where she learned about the AI development lifecycle while creating datasets for training computer vision. This foundational experience paved the way for her transition into UX Research, a move that was inspired by her academic background in Psychology and Behavioral Science. Today, she focuses on understanding how users perceive and approach adopting AI/ML technologies, and she explores ways to build trust with users through explainable AI design.