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Katie Schmidt

Senior UX Research Manager, AI/ML, at ServiceNow
Ogden, Utah, USA

Katie Schmidt After graduating with a Master’s in Experimental Psychology and publishing in the field of psychology and law, Katie began her UX career at Northrop Grumman where she was a lead UX researcher for enterprise experiences. She helped form the first team for enterprise UX at the company, then went on to manage several cross-functional teams focusing on internal and external products and experiences. Katie joined ServiceNow in 2022 as the manager for the Artificial Intelligence/Machine Language (AI/ML) UX Research team. Under her leadership, the team has grown in size and business influence, participating in history-making product roll outs for Generative AI. Her team has also emerged as a strong voice for the role of UX research in responsible AI and human-centered AI ethics. Katie values transparency, human connection, and loyalty as both a people leader and a voice in the field of AI.

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