Jolie specializes in human-computer interactions, particularly UX design and research, with a foundation in human factors and systems engineering. Her career spans government, healthcare, and cybersecurity sectors, in which she has consistently translated complex user needs into easy-to-use, efficient systems. Jolie has applied machine learning (ML) to improve threat alerts in cybersecurity-operations centers, enhancing analysts’ decision-making and response times. In healthcare, she has explored probabilistic modeling using Veterans Health Administration (VHA) data to support clinical decision-making and surface actionable insights for medical teams. Plus, she has leveraged ML to align cybersecurity training courses with key knowledge, skills, and abilities (KSAs), optimizing career-path development. Currently, Jolie’s focus is on Customer Experience (CX), which is emerging as a transformative paradigm in the federal space, reshaping how agencies interact with the public and deliver services. By integrating human-centered design with AI capabilities, she aims to bridge the gap between technical innovation and user empowerment, ensuring that emerging technologies enhance rather than complicate user experiences.