Magda Jagielska

Magda is a service designer and CX strategist with a background in complex systems science, corporate innovation, and nonprofit leadership. For over a decade, she has helped organizations—from startups to Fortune 500 companies and NGOs—improve how they design services, enhance customer experiences, and scale innovation. As Manager of Customer Experience Systems at Rockwell Automation, she leads enterprise-wide service design initiatives to improve the customer experience. Previously, she has played a key role in launching the Visa Innovation Center in Warsaw, led corporate intrapreneurship programs, and cofounded an award-winning science communications NGO.