Column: Universal Usability

Over the past year or so, Luke Wroblewski has been talking about “mobile first” [1]—that is, designing for mobile before designing a Web application for a desktop browser. It’s an intriguing idea. The motivation that drives designing for mobile first is the explosion in the numbers of mobile devices and mobile users, as well as the competitive issues this has created. But the key benefit for users is simple, focused products, because the constraints of small screens force you to prioritize features and create “an experience focused on the key tasks users want to accomplish.” Focusing an application’s user experience on users’ key tasks is good advice for design on any platform. It’s also good advice for usable accessibility.

Pondering this made me wonder: what if design projects started by thinking about accessibility first? I don’t mean the basics like ALT text for graphics, following coding standards, and creating correctly structured information hierarchies. Building in accessibility at the code level is the only way to remove many of the barriers people with disabilities experience. But if our design thinking started with the idea of making a product that focuses on key tasks and is flexible, would that create a better user experience for everyone? Read More

When people talk about both usability and accessibility, it is often to point out how they differ. Accessibility often gets pigeon-holed as simply making sure there are no barriers to access for screen readers or other assistive technology, without regard to usability, while usability usually targets everyone who uses a site or product, without considering people who have disabilities. In fact, the concept of usability often seems to exclude people with disabilities, as though just access is all they are entitled to. What about creating a good user experience for people with disabilities—going beyond making a Web site merely accessible to make it truly usable for them?

In the spirit of the column Ask UXmatters, I spoke to a number of leading advocates for accessibility to find out what they think about usable accessibility. Read More

Here are some “truths” we’ve all heard: “Documentation is just a band-aid for poor design.” “Real users don’t read manuals.” “Super users never read anything.” “Help doesn’t.”

But are they really true? I’ve seen some signs of life in the use of documentation for digital products recently.

“I need it when I do something new.”

In a usability test of some small business financial software programs, we all froze when one participant reached for a fat manual. We were all wondering whether the rest of the session would be spent watching him read through the book, looking for an answer. Amazingly, it didn’t. Within a few minutes, he had found the answer and used it to successfully solve the problem he’d been stuck on. Read More