Business: Hiring UX Professionals

In this edition of Ask UXmatters, our experts discuss what skills are essential and desirable for a UX Designer.

Each month in Ask UXmatters, our panel of UX experts answers our readers’ questions about a broad range of user experience matters. To get answers to your own questions about UX strategy, design, user research, or any other topic of interest to UX professionals in an upcoming edition of Ask UXmatters, please send your question to us at: [email protected].

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When your business is launching a Web site, you want to ensure that your customers will have the best possible experience. If your site works well on a technical level, but you’re still not getting the level of sales for which you were hoping, it’s most likely because users aren’t getting the user experience they were expecting. Hiring a UX consultant can help you improve your company’s Web site. Let’s consider how a UX consultant can improve your online customer experience.

What UX Consultants Do

An experienced UX consultant has a full understanding of how your Web-site design impacts your overall sales. Good UX design should serve the business, but keep the customer in mind and make a Web site pleasant to use. UX design impacts many aspects of business success, from sales to engagement and satisfaction. All of these are vital to your business, and your UX consultant can help you improve them. Read More

There are countless articles on the Web whose purpose is to help UX designers write stellar resumes or craft compelling portfolios. But through my decades-long career as a UX professional and leader, I’ve discovered other ways of helping candidates stand out. Although some of them get less fanfare, they are no less important. The observations that I’ll share in this column come from experience—not only from my own failures, successes, and learnings as a job applicant, but also as a manager who has reviewed hundreds of resumes and portfolios and interviewed dozens of candidates for UX design jobs.

Therefore, in this column, I’ll go beyond the usual advice about creating your resume and portfolio. Instead, I’ll touch upon some other ways in which UX design candidates can stand out from other job applicants. Think of the following tips as additional arrows in your quiver that, if you use them right, can better arm you for success. These tips include the following:

• Being selective
• Embracing the cover letter
• Showcasing your initiative Read More