Experiences: User Experiences

Qualitative user interviews are a core method of user research with which UX professionals likely feel very confident. However, when running user interviews for products that require users to interact with Generative AI (GenAI) experiences, there are some differences, so be prepared to ask certain key questions.

In this article, we’ll provide a definitive collection of qualitative interview questions that you can incorporate into your next user-research project for GenAI products. We’ve designed these questions to uncover insights at different stages of the product lifecycle, ensuring that your research remains human-centered and actionable. Maze AI’s excellent blog post on UX research interview questions categorizes these questions into three types:

1. Questions about the problem—The purpose of these questions is to understand the user’s core painpoints and goals.
2. Questions about the people—These questions let you gain insights into the users themselves, including their behaviors and preferences.
3. Questions about the product—Asking these questions lets you explore how users interact with and perceive the product your team is building. Read More

One thing we can count on is that the quantity of information is increasing over time. The prevalence of information, its relationship to knowledge, and its impact on people’s decision-making faculties is becoming a more central concern for UX professionals.

Richard Saul Wurman, the author of Information Anxiety, is a trained architect, a very prolific writer, the founder of the TED conference, and a well-known public speaker. Although he wrote this book 30 years ago, the ideas it presents are just as relevant today as they were then, perhaps more so. It’s a credit to the solidity of his thinking that many of his concepts seem to predict the world in which we live today. Read More

In today’s app landscape, a mix of experience and industry trends often drive decisions about product onboarding. Many companies look to their competition for guidance, aiming to replicate success rather than innovate. This can lead to an onboarding culture that feels more ritualistic than strategic, lacking a clear understanding of the underlying purpose of onboarding.

I wanted to create a more rigorous approach for making onboarding decisions that offers more nuance and truly considers the unique needs of each app and its users. So I’ve devised a framework for choosing a product’s onboarding capabilities, according to the following factors:

• product complexity
• customization level
• user-experience familiarity
• learning curve

Using this framework, you can score your product using these four factors, rating each factor from one to ten. More on this framework later. Read More