UXmatters has published 26 articles on the topic User Experiences.
Qualitative user interviews are a core method of user research with which UX professionals likely feel very confident. However, when running user interviews for products that require users to interact with Generative AI (GenAI) experiences, there are some differences, so be prepared to ask certain key questions.
In this article, we’ll provide a definitive collection of qualitative interview questions that you can incorporate into your next user-research project for GenAI products. We’ve designed these questions to uncover insights at different stages of the product lifecycle, ensuring that your research remains human-centered and actionable. Maze AI’s excellent blog post on UX research interview questions categorizes these questions into three types:
As recently as 25 years ago, the physical reality in which we lived was an analog world that was becoming increasingly global. While globalization is still very much a factor today, our world is now decidedly connected and is becoming increasingly virtual. However, thanks to a combination of enabling technology and the possible impacts of global warming, some aspects of globalization are shifting back to being local. This connectedness—both virtual and local—is contributing to the emerging world of smartware.
As we detailed in “The Smartware Transformation,” smartware is a convergence of emerging technologies and science. Artificial intelligence (AI) is fueling its rise. The technologies that are enabling smartware include the Internet of Things (IoT), mixed-reality environments, and additive fabrication, or 3D printing, as are incredible advances in sciences such as genomics and neuroscience. Some or all of these advances are core to the emergence of incredible new products that are just over the horizon—products such as self-driving vehicles and neighborhood parts manufacturing. In “Smartware, AI, and Magical Products,” we took a look at the current darling of technology and entertainment media: artificial intelligence. We’ll continue that analysis in this installment, as we look at some other core smartware technologies, before covering the key sciences underlying smartware in our next column. Read More
One thing we can count on is that the quantity of information is increasing over time. The prevalence of information, its relationship to knowledge, and its impact on people’s decision-making faculties is becoming a more central concern for UX professionals.
Richard Saul Wurman, the author of Information Anxiety, is a trained architect, a very prolific writer, the founder of the TED conference, and a well-known public speaker. Although he wrote this book 30 years ago, the ideas it presents are just as relevant today as they were then, perhaps more so. It’s a credit to the solidity of his thinking that many of his concepts seem to predict the world in which we live today. Read More