Process: Tools

Having the right design tools makes everything snap into place. It’s not just about making things pretty; it’s about establishing a user experience that feels natural to people and helps them get things done. With so many devices and screen sizes available on the market, you need the most effective UX design tools to ensure that the user interfaces you’re designing display properly on all of them.

Leading software-development companies such as IBM, Accenture, and Google have teams of UX design professionals who design solutions that meet both business and user requirements. They harness the power of the latest design tools to deliver captivating user experiences. Using the right UX design tools lets you refine and elevate your design process. Are you curious about which design tools can help you create the best UX designs? In this article, I’ll discuss seven mobile UX design tools that can help your business. Read More

AI-powered user-story generators present a very interesting use case for large language models (LLMs). These applications can assist in the creation of user stories, an essential task in agile development and product management.

I’ve tested a few of them and used Stories on Board, Cookup.AI, Easy-Peasy.AI, and a tool that IBM Consulting has developed, IBM Assistant, to assess the quality of their output in two very different scenarios, as follows:

• Scenario 1—An online application helps strategists create value-chain diagrams for client companies. A value chain is an artifact that strategists use to visualize activities that are strategically relevant to a business and the links between them. This is a useful strategic-management tool that helps give a fuller picture of an organization’s cost drivers and sources of differentiation.
• Scenario 2—A mobile app supports and encourages bike usage within a small metropolitan area. I looked at this scenario further by considering a variant: an app that supports and encourages bike usage within the small French city of Montpellier. Read More

The more senior your customers are in their profession, the harder it is to get them to talk to your UX researchers. Fortunately, these customers are already communicating with your company via other avenues and constantly feed insights to your sales team, customer-success managers, and marketing specialists.

Businesses receive a lot of exploratory feedback through all these channels: customers report their problems and blockers, make requests, ask questions about sales demos, and express their doubts during business-development qualification calls. All of this is valuable information, but without a robust system in place, businesses fail to capture and use it effectively. Read More